5 Habits of Great Landlords

9/1/2019 (Permalink)

If you own a rental property in Oklahoma City, OK, you have certain basic responsibilities to your tenants. You must keep the building safe and make sure all maintenance requests such as plumbing problems are fixed. Being a great landlord, however, means going above and beyond the minimum standard requirements. Here are five things that exceptional landlords do.

1. Make Expectations Clear
The rental agreement that your tenants sign should outline their responsibilities while they live in your building. It should also tell them what they can expect of you. It's important that each party knows what is expected of them before keys are exchanged.

2. Train Your Staff Well
Your customer service reputation is only as good as your least effective employee. Make sure your staff knows how to handle tenant complaints about commercial plumbing and answer frequently asked questions about the property.

 
3. Lead by Example
Your staff is likely to follow your lead. If you are hard to reach or if you let reported plumbing problems go unresolved, that is how they are going to think the business should be run. Motivate them by showing them what doing a great job looks like.

4. Respond Quickly to Problems
One of the best landlord tips is to make sure you respond to maintenance issues in a timely manner. It's helpful to have licensed local plumbers on speed dial for issues that a plunger can't fix. 

5. Communicate Effectively
Above all, communicate quickly and often with your tenants. Don't settle for giving them the minimum notice required by the law. If the building needs repairs, let them know as soon as you know. Show them that you respect them, and they are likely to respect you in return.

Whether you are dealing with a plumbing issue or a neighbor dispute, being present and active at your rental property is essential to good customer service. Following these tips can help you be a great landlord.